In MPSC case no. U-21400, the Commission sought comments on the subject of financial incentives and disincentives for utilities based on their attainment of statutory service quality standards. MPSC staff proposed that utilities should be eligible to recieve incentive bonuses for improving their performance, even if they remain below standards according to some or all measures. Several MI-MAUI members provided comments about this proposal, which MI-MAUI filed along with the following cover letter responding directly to Commission questions.