MI-MAUI Opposes DTE’s Cash-payment Requirement

In 2023, DTE required almost 50,000 of its electric customers to pay their monthly bills in cash. The Company imposes this requirement on customers who bounce checks or have other forms of payment declined.

Local governments are concerned with this practice because paying by cash may be inconvenient for elderly, vulnerable and low-income customers, and in many cases it may be unsafe for them to carry large sums of cash to DTE offices and payment agents. MI-MAUI agrees that DTE should do what it reasonably can to limit losses from uncollectible accounts, which DTE can recover by raising rates on other customers; but doubts that making it harder for customers to pay their bills will result in improved collections.

In DTE Electric rate case U-21534, currently pending before the MPSC, MI-MAUI has argued that this practice is not allowed under the MPSC’s billing rules for utilities and should either be abolished or strictly limited. See https://www.mlive.com/environment/2024/08/12-months-of-inconvenience-dte-forces-thousands-to-pay-power-bills-only-in-cash.html.

MI-MAUI Advocates Balancing Affordability and Reliability in DTE’s Electric Distribution Plan

MI-MAUI submitted comments to the MPSC on March 15, 2024 pertaining to DTE Electric’s Distribution Grid Plan (DGP), generically known as an Electric Distribution Infrastructure Investment Plan. The DGP is meant to describe how DTE will invest in its distribution grid to provide reliable, affordable power, and is periodically refreshed to reflect changing conditions and needs.

MI-MAUI’s comments covered several topics:

  1. The Commission should balance reliability and cost to optimize energy security for ratepayers. DTE’s DGP would have enormous rate impacts, which would make electricity even less affordable than it already is.
  2. DTE should collaborate closely with local governments to plan its grid investments. Local governments know better than anybody where the needs are; in addition, DTE projects should be planned concurrent or consecutive with municipal road and other infrastructure projects to reduce overall costs and disruptions to the community.
  3. DTE should substantially improve its storm and outage response communication and coordination with local governments. Municipal emergency response teams should have access to real-time outage data and should be able to influence DTE’s restoration prioritization decisions. They also need much better information about vulnerable residents and critical facilities that are without power, so they can direct local emergency response resources to them.
  4. DTE’s DGP should include its streetlight investment plans; unlike Consumers Energy, DTE does not address streetlights at all in its plan. Instead, DTE presents streetlight investment plans piecemeal in rate cases, without the rigorous cost-benefit analysis required in the DGP. Despite significantly raising rates over the past ten years, while also charging customers tens of millions of dollars for LED conversions, the frequency and duration of streetlight outages has seen little improvement. Greater transparency and accountability is needed.

Expand this post to read the full text of MI-MAUI’s submitted comments.

Comments of Michigan Municipal Association for Utility Issues on 2023 DTE Electric Distribution Grid Plan, case no. U-20147

Michigan Municipal Association for Utility Issues (MI-MAUI) is a membership organization of local governments that have policy and fiscal objectives affected by utility tariffs and practices. Comments provided here represent the views of MI-MAUI rather than of its members individually.

Local governments have various interests in distribution system planning:

  1. They are the stewards for the public benefit of easements occupied by electric distribution system equipment. They are responsible for seeing that easements are used for public benefit and that various uses are coordinated and compatible with each other and local regulations, goals, and policies.
  2. They are electric franchisors, responsible for ensuring that conditions of the grant of franchise are observed.
  3. They are elected representatives of their communities, responsible for ensuring that electric power is available, reliable, safe, and affordable for residents and for economic development purposes.
  4. They deliver various program services to their communities, which may be enabled, interrupted or necessitated by utility issues. For example, they deliver various social services to vulnerable residents, who may be deeply affected by cost or reliability or electric service. They provide emergency services when electric service is interrupted and are interested in minimizing both public and private costs and the consequences of those events. They also need timely and specific information about service interruptions so they can target services where and when they are needed.

As such, the entire scope of DTE’s EDIIP is within the sphere of interest of local governments within its service territory. However, MI-MAUI does not wish to provide comprehensive and exhaustive comments on the full scope of DTE’s EDIIP. Rather, we wish to focus on topics about which local governments have distinctive standing to comment and/or distinctive perspectives. The omission of other topics from these comments does not signify MI-MAUI’s, or its members’, disinterest in them or acceptance of DTE’s plans.

Costly Investments in Reliability May Erode Energy Security

Local governments are concerned about the energy security of the households and businesses they serve. Reliability is an important component of energy security, but so is affordability. Large investments in the distribution system may reduce the number of people who lose power owing to bad weather or equipment failures and how long their power stays out, but by driving rates up may – paradoxically – cause many people to lose power because they cannot afford to pay their electric bills. While DTE provides an analysis of SAIFI, SAIDI, and CAIDI using the standard definitions of those metrics, as local governments we are interested in a more holistic discussion of energy security.

If the objective is to keep people’s power on, then we need a better understanding of this tradeoff between reliability investments and affordability. An EDIIP should not merely assert that there are social benefits to investing in reliability to reduce outages, without also acknowledging and examining the social costs of those investments, including increased risk of disconnection for nonpayment. It is not acceptable simply to assume that assistance will step in to help customers impacted by rate hikes; the first priority should be to keep rates affordable, with assistance making up whatever gap remains.

An EDIIP is not a rate case, but it is an appropriate forum for reviewing general costs and benefits of investment plans, as differentiated from the rate impacts of specific projects. MI-MAUI urges DTE, and the Commission, to undertake a more holistic analysis of energy security as part of the EDIIP process and content.

DTE Should Involve Local Governments in Distribution System Project Planning

Local governments and the communities they serve experience the costs and burdens of DTE’s infrastructure activities both in the rates they pay and the impact of infrastructure operations on neighborhoods. Because DTE proposes a higher activity rate in the coming years, local governments are concerned both about the rate impacts of those activities and the disruptions that neighborhoods experience during projects. MI-MAUI members believe that DTE could reduce costs and disruptions caused by its infrastructure projects if those projects were better coordinated with local infrastructure projects.

Here, we are not addressing distribution system planning at the level of this current docket, nor are we commenting on DTE’s communication of its project plans to local governments, or its responsiveness to local government project requests. Instead, we are advocating for DTE to implement more careful coordination with municipal infrastructure projects, such as road rebuilds or water and sewer projects. Public Works departments report too many times that DTE has implemented projects that disrupt neighborhoods and damage public infrastructure shortly before or after a municipal infrastructure project was planned in that same location. The best time to relocate conductor underground, or replace it, is when the city is tearing up the street for a road, water, or sewer project – not a year or two later. Likewise, DTE should make every reasonable effort to schedule co-located electric and gas infrastructure projects concurrently.

The general point is that DTE should seek to schedule non-emergent infrastructure projects in coordination (i.e., concurrently or consecutively) with other infrastructure projects to minimize neighborhood disruptions and reduce total costs. Non-emergent projects may be implemented a year or two earlier or later than DTE’s project scheduling processes would otherwise indicate to optimize this kind of coordination.

While DTE appears to recognize that community leaders want better coordination, the EDIIP makes short shrift of the topic and describes no plans to implement responsive processes:

“There is a desire to understand the reliability performance of the local community and how that compares to other communities. In addition, communities want to understand how the overarching investment programs identified in the DGP will translate into investment plans at the local level, when that investment is expected to take place, and the reliability improvements that can be expected after the plans have been implemented. DTEE looks forward to maintaining a dialogue with its communities and further understanding the communities’ sentiments toward distribution issues.”[1]

This passage is helpful, as far as it goes, but it does not go far. Communities want to inform DTE’s project priorities concerning local goals, plans, and needs, and to influence project scheduling. This desire is much more concrete and specific than “further understanding the communities’ sentiments toward distribution issues.”

Local governments recognize that the kind of project coordination they desire is laborious – because they do it all the time in coordination of municipal infrastructure projects and with other service providers. Complaints that coordinating in this fashion would be prohibitively expensive and time-consuming ignore that DTE’s current approach externalizes substantial total cost and other burdens on the community.

Although the EDIIP section on community engagement fails to mention project coordination with municipal governments and others, DTE elsewhere in the EDIIP recognizes the potential of coordinated project implementation. In the section on undergrounding:

First, DTE Gas is performing gas main replacement in the area, and cost and other construction synergies are expected from collaboration between the two utilities, both of which will be using directional boring to complete their work. The combination work will also minimize the time for construction disturbance for customers, when compared to coming in before or after gas main renewal has occurred.[2]

This example is compelling but focuses only on minimizing construction disturbance. DTE should also seek, whenever possible, to coordinate excavation schedules and infrastructure (e.g., road or sidewalk) repair to reduce total costs and neighborhood disturbance.

The Commission should require DTE to adopt and document its implementation of processes for genuine and comprehensive project coordination and limit the Company’s recovery of costs when it falls short. We recommend that DTE undertake annual meetings with each local government, county road commission, water and sewer authority, or other public agency with responsibility for infrastructure projects in the right of way, to identify and coordinate upcoming projects.

Storm response

Local governments appreciate DTE’s efforts to improve the accuracy and timeliness of its outage reporting and restoration estimates. The EDIIP gives no attention, unfortunately, to the vital roles of local governments in storm response. This is unfortunate because local governments are partners of DTE in storm response, in that they provide public safety and social services made necessary by power outages. However local governments get scarcely more accurate, timely or granular information or communication from DTE during outages than any other customer, making it very hard to provide vital public services in a timely and efficient manner. Shortcomings were detailed in testimony provided by MI-MAUI in case no. U-21297 by witness James Krizan, then city manager of Lincoln Park, and by City of Ann Arbor witness Mike Kennedy, fire chief.

We recommend that the EDIIP should:

  • Discuss how DTE can properly and efficiently share information with local officials about outage locations, expected durations, and vulnerable customers and critical facilities impacted that may need emergency or social services support.
  • Discuss how DTE will improve its responsiveness to local government priorities during power outages.
  • Support local governments with resiliency resources, including but not limited to solar PV, backup power, and energy storage at critical municipal facilities and warming/cooling centers.

Streetlights

Unlike Consumers Energy’s EDIIP, DTE’s plan makes no mention of streetlights, a topic of special and proprietary concern for local governments.

MI-MAUI has repeatedly shown in rate case testimony that the reliability of DTE’s streetlight services is getting worse, calling into question whether and how streetlight customers will ever benefit from the Company’s accelerated spending on its distribution system and its heavy investment in LED technology. The benefits customers seek in converting to LEDs include, in varying order of priority, cost savings, improved reliability, and higher-quality lighting.

DTE reported distribution rate base for E-1 (streetlights), E-2 (signals), and OPL (outdoor protective lighting) of $286,672,000 for the period ending November 30, 2024.[3] For the test year ending June 30, 2016, the Company reported $215,689,000 in distribution rate base. That increase equates to an average annual growth in the value of lighting assets of about 3.4%. Over the same period, customers have provided many additional millions of dollars in customer contributions for DTE to convert their streetlights to LED.[4]

The results of all this investment are underwhelming so far. The number of streetlight outage days the Company reported in 2022 was 13% higher than in 2017.[5] Over that same period, Total Duration Days rose from 6.08 days in 2017 to 7.24 days in 2022; only in 2020 were Total Duration Days less than in 2017. There were even more outages in 2022 than that, though, because the Company does not include in this total the 4,685 outages it discovered itself via its Night Patrol program.  None of these outages include outages due to widespread distribution outages – these are outages in addition to dark nights due to distribution grid failures.

The EDIIP ignores this reliability problem, using only standard SAIDI and SAIFI metrics that do not include streetlight outages.  For streetlighting customers, that ignores the vast majority of their reliability problem, as problems with streetlighting equipment dwarf general distribution system outages for this rate class. The Company cannot come up with an investment plan that is fair to streetlight customers by ignoring the primary source of the reliability problems they experience.  Nor should the cost implications of their planned spending be ignored while every other distribution investment is included.

Customers also seek to use less energy and achieve climate goals by investing in LED streetlights. In case no. U-21297, MI-MAUI provided evidence that the Company systematically chooses LED streetlights that are brighter, and more expensive, than its supplier recommends to replace older HID lights. In its final order, the Commission held that DTE had overspent on LEDs by $5.8 million and reduced the Company’s cost recovery accordingly. The instant point, however, is not cost but waste: the Company installs LEDs that use more electricity than is required to meet technical lighting standards, thus denying customers of energy savings and climate progress. The EDIIP should address how the Company proposes to comply with technical lighting standards going forward.

The Company’s historic overspending on excessively bright LEDs has another impact that ought to be discussed in the EDIIP: light pollution. A growing chorus of scientific studies has shown that the transition to outdoor LED lighting has significantly increased global light pollution and associates it with impacts on human health and ecosystems, among other issues. The EDIIP should discuss how the Company proposes to reduce or mitigate these impacts as the transition to LEDs continues. Potential solutions include installation of less-bright LEDs, reducing their color temperature, specifying and installing them carefully to illuminate only intended areas of the street and sidewalk, scheduled dimming, and occupancy sensors.


[1] EDIIP, p203.

[2] EDIIP, p127.

[3] U-21297 Cost of Service Study.

[4] From 2017-2022, 34,039 high-pressure sodium streetlights were converted to LED. Customers pay for HPS conversions, typically $250-$400/luminaire. This is consistent with total customer CIAC of $10 million over that period.

[5] U-21297, Exh A-25:O1. Outage days are figured as (standard events adjusted) x (Average days duration) + (# of Follow-up Events) x (Follow Up Outage Events Duration).

2024 Consumers Energy electric rate case outcomes: Gains for streetlight reliability and accountability tempered by rate increases

On March 1, 2024, the Michigan Public Service Commission (“the Commission”) filed its Order in the current Consumers Energy Company (“Consumers” or “the Company”) rate case no. U-21389. The Order closely followed MI-MAUI’s recommendations on several issues of financial or policy concern to local governments.

Overall, the Order represents significant savings for ratepayers in comparison to the Company’s application. Some areas of interest include:

  • Revenue Deficiency. The Commission adopted a revenue deficiency of $92 million, which is a 57% reduction from the $216 million the Company originally requested in its application – a total savings to ratepayers of $124 million.
  • Return on Equity. The Commission rejected the Company’s requested ROE of 10.25% and instead opted to maintain the current ROE of 9.90%.
  • Streetlight Capital Expenditures. The Commission adopted a 20% reduction in streetlight capital expenditures based on the Company’s history of over-projecting and underspending on streetlighting expenses. The Order noted MAUI’s support of this recommended reduction.

The impact to the Company’s proposed streetlighting rates is not as significant as we had hoped. Under the Order, the universal unmetered lighting (UUL) class (which comprises about 95% of the Company’s streetlighting revenue) will see a 24.7% increase, which is a reduction of over 10% from the Company’s proposed 27.5% increase.

The rate hike has two primary components, neither of which we objected to in principal, although we did contest the portion streetlight customers were being asked to pay toward both. The first component is the cost of improving reliability in the electric distribution system, which is allocated among all electric customers. Better reliability is good, and streetlight customers should help to cover justified costs, but we argued (unsuccessfully) that streetlight customers were being asked to pay too high a share. The second major component of the increase was the cost of LED streetlight luminaires.

Although this change brings higher streetlight rates, it is fully offset by savings because you will no longer have to pay up-front to have your lights converted to LEDs, and the conversion process will likely go faster, meaning that customers will transition to the lower LED rates faster.. Also, customers who previously paid fees for LED conversions will see their bill credit rise once again, assuring that they are not footing the bill for the newer no-fee conversion policy.

We achieved a critical accountability victory in this case: the Commission has ordered Consumers to provide streetlight customers with periodic outage reports. We will be working with the Company to implement that aspect of the order. Also, the Commission ordered Consumers to track outages by luminaire type, so we can better judge the costs and benefits of the fleet conversion to LEDs. Our chief complaint in this regard is that reliability has only worsened as LEDs have come into service, but the Company has not been tracking outages in enough detail to know why. We believe better data will help us identify the problems and advocate for practices that will finally improve reliability.

MI-MAUI Files Comments to MPSC on Performance-Based Financial Incentives and Disincentives for Utilities

In MPSC case no. U-21400, the Commission sought comments on the subject of financial incentives and disincentives for utilities based on their attainment of statutory service quality standards. MPSC staff proposed that utilities should be eligible to recieve incentive bonuses for improving their performance, even if they remain below standards according to some or all measures. Several MI-MAUI members provided comments about this proposal, which MI-MAUI filed along with the following cover letter responding directly to Commission questions.

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2023 DTE Electric rate case outcomes: MI-MAUI saves city operating budgets millions, plus wins for reliability and accountability

On December 1, 2023, the Michigan Public Service Commission (“the Commission”) filed its Order in the latest DTE Electric Company (“DTE” or “the Company”) rate case.

In addition to our assistance along with many other intervenors in holding down the rate of return on equity to current levels, MI-MAUI advocated on some issues that turned into big wins:

  • The Commission adopted reductions to historic streetlight costs and disallowances in streetlight spending totaling nearly $7M, including a $5.8M reduction in rate base because the Commission agreed DTE has been installing too expensive and bright a model of LED streetlights. MI-MAUI showed that DTE has not been following supplier instructions for matching output of new LED lights to the older lights being replaced, and DTE offered no other evidence supporting its conversion methods. The LEDs DTE has been installing cost more to buy and install, use more electricity and exceed roadway lighting standards for luminance.
  • The Commission cut DTE’s proposed costs for streetlight maintenance and staffing: DTE plans to stop re-lamping burned-out HID streetlights in favor of converting them to LEDs, but wanted to keep charging customers $167,000 per year for re-lamping costs. DTE also wanted to charge customers $374,000 per year for LED washing costs which the Commission previously found were unnecessary. Finally, the Commission disallowed over $1.3 million in increased staffing for the street lighting group which MI-MAUI opposed on grounds that overall maintenance and operations activities are decreasing, not growing. These cuts will save streetlight customers over $1.8 million per year in total. It should be noted that none of these reductions should impact outage frequencies or durations: MI-MAUI strongly supported other actions proven to reduce and identify outages and restore service quickly. For example, MI-MAUI supported more-frequent “Night Patrols” by DTE teams to identify outages before they are reported by the public.
  • Streetlight customers will no longer be charged for electricity when the lights are not working: the Commission agreed the streetlighting sales forecast should be reduced to reflect known outages, reducing electricity costs built into the tariffs by over 3%.
  • In total, local governments will save nearly $4M/yr on streetlighting costs thanks to MI-MAUI’s work on this case. These reductions average out to almost $23/year/light. Savings will be higher for LED lights and lower for older lighting technologies.
  • DTE will now be required to inform all streetlighting customers of outages (which they have strongly resisted, even after coughing up data showing 20% of Washtenaw County’s lights were out when they checked last year).
  • DTE will have to improve its coordination with local governments on infrastructure (especially underground work). Supported by detailed testimony provided by the City of Ann Arbor, MI-MAUI showed that DTE’s failure to coordinate its underground work with local government projects causes avoidable costs and disruptions to neighborhoods and roadway users.

MI-MAUI anticipates that DTE will attempt to restore some of these charges in its next rate filing, requiring continued vigilance to protect these gains.

MI-MAUI Urges Reform of Utility Customer Deposit Requirements

Utilities in Michigan require tens of thousands of residential customers to provide financial deposits. Most commonly, utilities require a deposit from customers whose electricity or gas has been shut off for nonpayment, as a condition of service restoration. Almost always, utilities require customers to provide two months of average billings as a deposit, and hold the deposit for 12 calendar months. If the customer misses a payment, the utility restarts the 12-month counter.

MI-MAUI believes deposits are generally not justified as a financial measure, that they create undue hardship for customers and drive up rates because utilities must pay interest on deposits. The basic justification offered for deposit requirements is to make sure that a customer’s account does not become uncollectible if they fail to pay again and have their service shutoff. This security is not necessary because, to get their service turned back on, customers must pay a significant part of their arrearage and agree to abide by a payment plan; if the customer fails to pay again, the utility can shut them off again, a much stronger motivator than provision of a deposit.

Utilities are not required to report how many deposits they collect, how long they hold them, what their interest expenses are, or to provide any data that would reveal whether deposits help to prevent uncollectible costs that get passed on to other ratepayers. MI-MAUI supports reform to MPSC rules that allow utilities to collect deposits, and utility reporting requirements that would support greater accountability for utilities’ deposit programs.

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Utilities’ COVID-related Windfall Revenue Should be Refunded Directly to Ratepayers

Energy utilities in Michigan reaped increased earnings during the COVID-19 pandemic because their customers are using more energy at home than usual. Increased revenue from residential customers has more than offset commercial and industrial revenue reductions because residential rates are higher than commercial and industrial rates. DTE Energy estimated it would realize $30 million in gross margin attributed to changes in energy usage patterns related to COVID-19 in 2020.  Consumers Energy earned $28 million more than expected ($16 million electric and $12 million gas). Both utilities committed to voluntary refunds of these windfall earnings.

At the same time as household energy use and costs increased, many residential customers struggled to pay their bills owing to increased unemployment and other COVID-related impacts. Ratepayer relief is badly needed.

This brief argues that windfall COVID-related revenues that utilities have realized, and continue to realize, should be refunded as promptly and directly as feasible to residential customers, targeting the support to those most impacted by the COVID crisis. Both emergency assistance and rate relief could be targeted to those most in need, relatively quickly. In contrast, both DTE and Consumers have proposed to apply their windfall earning to system improvements, rather than returning the money directly to ratepayers.

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Local Governments Need Utility Customer Data to Deliver Vital Services and Achieve Policy Goals

Municipal governments need utility-customer data to fulfill their responsibilities in several respects:

  • To reduce municipal operating costs, ultimately borne by taxpayers;
  • To deliver municipal services effectively, including public safety, health, community and economic development, operation of comfortable and productive municipal facilities and other services impacted by availability, reliability and cost of utility services;
  • To set, monitor, manage and report on goals for energy sources and uses, impacts and costs in municipal facilities and throughout the entire community.

Access to utility customer data today is hindered by customer privacy standards that have not kept up with needs or the capabilities of information systems. MI-MAUI supports development of comprehensive protocols that protect customer privacy, set clear standards for what data utilities may provide and to whom, and that help local governments achieve their policy, program delivery and fiscal objectives.

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Municipal Street Lighting: Ten Tips for Local Governments

Street lighting is often a local government’s biggest energy expenditure and among the most widespread and visible services that it provides.

However, many local governments pay too much for street lighting and get bad service because investor-owned utilities control their streetlights. Information is power, however, and knowing what you should expect and how to get it from your utility can greatly improve your outcomes.

MI-MAUI has intervened in several utility rate cases to represent local government interests in street lighting rates and services and leads direct negotiations with utilities to improve services and offerings. Contact us for more information or help with these ideas, or anything else streetlight related.

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